Make Actions & Recommendations Deployments Mandatory (Critical Update, Enforced)
Where: This change applies to Lightning Experience in Essentials, Professional, Enterprise, Performance, Unlimited, and Developer editions.
When: Make Actions & Recommendations deployments mandatory was a critical update in Winter ’20 and becomes mandatory when your org is updated to Spring ’20.
Why: Deployments specify which actions agents can launch from the component and whether recommendations from a Next Best Action strategy appear. Previously, selecting a deployment in component properties was optional. If you didn’t select a deployment, channel defaults were undefined, and users saw all available actions when they clicked Add. Requiring a deployment lets you control which actions your agents see when another step is needed.
How: From Setup, in the Quick Find box, enter Critical Updates. Click Review next to Make Actions & Recommendations Deployments Mandatory to learn more about the update. Click Activate to require the use of a deployment.
To verify behavior after activation, add the component to a record page. In properties, select an Actions & Recommendations deployment. View record pages where the component appears.