Schedule an Appointment That Immediately Follows Another (Beta)
Where: This feature applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions with the Field Service Lightning managed package installed.
Why: This type of dependency prevents a resource from being scheduled between two appointments. For example, when an auto repair shop schedules a tow truck resource, the first appointment is the pick-up of a broken-down car. The next appointment must be the drop-off at the garage.
How: Enable the complex work setting, and customize the service appointment page layout to show scheduling dependencies. Then, on an appointment page, specify related appointments and select the dependency type. For Immediately Follow dependencies, scheduling assigns the appointments back-to-back on the same day and to the same resource. Enhanced Optimization respects Immediately Follow dependencies.