Get Connected Faster with Enhancements to Email-to-Case
Where: This change applies to Lightning Experience in the Essentials edition.
How: In one easy setup flow, you can swiftly connect your Gmail inbox that receives customer support emails directly to Essentials. From Service Setup, click Connect Your Support Email.
When you select Gmail for your email provider, you can log into your Google account using the popup window. Then, select your support email address. You can manage your connected Google account from the Google Email-to-Case page in Setup.