Get Connected Faster with Enhancements to Email-to-Case

Turning your support emails into cases is easier than ever. Skip the manual Gmail setup by logging into your Google account to Salesforce and selecting the email address you want to use. When you email your customers from Salesforce, they see your company’s support email address in the From field.

Where: This change applies to Lightning Experience in the Essentials edition.

How: In one easy setup flow, you can swiftly connect your Gmail inbox that receives customer support emails directly to Essentials. From Service Setup, click Connect Your Support Email.

When you select Gmail for your email provider, you can log into your Google account using the popup window. Then, select your support email address. You can manage your connected Google account from the Google Email-to-Case page in Setup.