Release Notes

Get Connected Faster with Enhancements to Email-to-Case
Turning your support emails into cases is easier than ever. Skip the manual Gmail setup by logging into your Google account to Salesforce and selecting the email address you want to use. When you email your customers from Salesforce, they see your company’s support email address in the From field.

Merge Duplicate Cases to Clear Up Your Support To-Dos (Generally Available)
Get through the clutter and focus on what's important for your small business: your customers. Merge your duplicate cases like you merge your duplicate accounts and contacts. You can consolidate up to three duplicate cases.

Run Your Small Business from Anywhere with the New Salesforce Mobile App
Increase your productivity on-the-go with an improved experience. The mobile app reflects your personalized navigation in Essentials and prioritizes the information you use the most.

Give Customers a Menu of Conversation Channels (Generally Available)
Let your customers contact you through channels like chat, Facebook Messenger, phone, or a custom link using a channel menu in your website or help center. You can create a channel menu if you’ve purchased the Chat & Messaging add-on.

Salesforce Essentials: Email-to-Case Enhancements, New Service Features, Improved Mobile App and In-App Subscription Management