Channel Content to Other Internal and External Endpoints

Enhance your customer experience using the same Salesforce CMS content across all the places your customers consume it. Create a Marketing Cloud, Heroku, Lightning app, or any third-party system channel to use your Salesforce CMS content in those endpoints using Delivery APIs.

Where: This change applies to Lightning Experience in Essentials, Enterprise, Performance, Unlimited, and Developer editions.

Who: To access Salesforce CMS and create content, you must be a Salesforce admin or Content admin in that CMS workspace. To create CMS channels and workspaces, enable the Manage CMS Workspaces and Channels user permission.

How: To enable access to the Salesforce CMS Home, open the relevant user profile in Setup. In the Tab Settings section, set CMS Experiences, CMS Home, and CMS Workspaces to Default On.

From the Salesforce App Launcher, find and open the Salesforce CMS app. Select CMS Channels | Create Channel. Name your channel, then select Other Channel: Marketing Cloud, Heroku, and More. Choose a Permission Set, then Create. From your CMS Workspace, select Add Channel. Then add the channel you created.

Create Other Channels in CMS

Chatter REST API and Chatter in Apex support getting channels (beta) and getting managed content for a channel (beta).