View and Edit Case Details from the List View with Case Hover in Lightning Experience

Agents can save time by previewing, editing, and deleting cases directly from the list view with a compact preview that appears when they hover on the case subject.

Where: This change applies to Lightning Experience in Essentials, Professional, Performance, Unlimited, Enterprise, and Developer editions.

How: Hover over the Subject line to see a preview of the case and to quickly edit or delete the case.

The new hover modal displayed in the UI

You can customize which fields show in the modal by changing the compact layout in Service Settings.