Suggest the Right Recommendations with Einstein Next Best Action (Generally Available)
Present the best options to your agents and customers, such as a discount, a repair, or a suggested next step. Apply your company’s business rules, predictive models, and data to refine and personalize offers and actions. Einstein Next Best Action refines many possibilities into a few spot-on recommendations, making it easy to deliver a customized service experience.
Where: This change applies to Lightning Experience and Salesforce Classic in Essentials, Professional, Enterprise, and Unlimited editions.