Get Pardot Actions and Reports Without the Bot Clicks

To improve reports and automated actions, Pardot now ignores clicks from certain IP ranges that are associated with email security scanners. Although we collect all clicks and click-through data, a new setting removes scanner activity from reports. Activity from these IP ranges also is no longer used to fire completion actions, triggers, or scores. The setting is turned on by default, but can be changed.

Where: This change applies to all Pardot editions.

How: To change the default behavior and allow bot clicks to trigger activity and appear in reports, make changes on the Visitor Filters table. In Pardot, click Admin (Pardot Settings in Pardot Lightning), then click Automation Settings | Visitor Filters. Remove entries that begin with the prefix [PD-SYS].