Recommend Actions and Offers to Your Users (Generally Available)
Where: This change applies to Lightning communities accessed through Lightning Experience and Salesforce Classic in Enterprise, Professional, Enterprise, and Unlimited editions.
Who: When a user accepts a suggestion, a screen flow launches. To run a flow, your community members must have either the Run Flows permission or the Flow User field enabled on the user detail page.
Why: Let’s say you’ve created an action strategy that displays two recommended flows when a case description includes “credit card benefits.” One flow offers a new card with travel rewards, and the other offers a new card with lower interest rates and fees. If your customer creates a case that includes the key phrase, they see the two suggested actions.