Communities: Distributed Marketing, 1-to-1 Journeys, and New Support Components
Communities get an even jauntier spring to its step with an abundance of cool features.
The Community Cloud is better integrated with the Marketing Cloud with two new features. Partner
communities can now take advantage of distributed marketing, which allows partners to use
preconfigured customizable campaigns when marketing new programs. Lightning communities can use
personalized email journeys to help onboard community members and nurture relationships. Other
fabulous additions include customer communities, which can now use the Contact Support Form and
Case Deflection components together to help customers find solutions to their issues before they
even file a case.
Available in: Enterprise, Performance, Unlimited, and Developer Editions |