Communities: Distributed Marketing, 1-to-1 Journeys, and New Support Components
Communities get an even jauntier spring to its step with an abundance of cool features. The Community Cloud is better integrated with the Marketing Cloud with two new features. Partner communities can now take advantage of distributed marketing, which allows partners to use preconfigured customizable campaigns when marketing new programs. Lightning communities can use personalized email journeys to help onboard community members and nurture relationships. Other fabulous additions include customer communities, which can now use the Contact Support Form and Case Deflection components together to help customers find solutions to their issues before they even file a case.
|Available in: Enterprise, Performance, Unlimited, and Developer Editions|