Salesforce Einstein: Opportunity Scoring, Forecasting, Easier Setup, and Other Enhancements

New features and improvements deepen Einstein’s ability to help you close deals, predict your bottom line, strengthen customer relationships, and more.

Here is the newest list of Einstein enhancements that help make Salesforce the world’s smartest CRM.


Einstein Readiness Assessor: Find Out Whether You’re Ready for Einstein

With the Einstein Readiness Assessor, it’s now easier to see whether you’re ready to start using Sales Cloud Einstein. And, if not, what steps to take. This change applies to Lightning Experience only.

Einstein Opportunity Scoring: Artificial Intelligence for Opportunities (Generally Available)

We expanded the Sales Cloud Einstein product suite with Einstein Opportunity Scoring. Now you can prioritize your way to more business. This feature is new in Lightning Experience and Salesforce Classic.

Einstein Forecasting: Intelligent Predictions About Your Sales Teams (Beta)

Let Einstein take the guesswork out of forecasting. Use artificial intelligence to get more certainty and visibility into how your sales teams are doing. This feature is new in both Lightning Experience and Salesforce Classic.

Einstein Lead Scoring: Clearer Predictive Factors and Detection of Rank and Department

Get a clearer view of the reasons behind each score. And see better scores with rank and department information. These changes apply to both Lightning Experience and Salesforce Classic.

Einstein Activity Capture: Send Emails from Org-Wide Email Addresses and See Microsoft Events in Salesforce

We added support for org-wide emails. Plus, reps can see their Microsoft events from their Salesforce calendars. These changes apply to Lightning Experience only.

Sales Cloud Einstein Setup: Get Started with Sales Cloud Einstein More Easily

Setting up Sales Cloud Einstein is quicker than ever. We moved some things in Setup so that they’re easier to find. Plus, we created a standard permission set to help you get reps up and running with Einstein. If you already use Sales Cloud Einstein, we updated the current permission set license. These changes apply to both Lightning Experience and Salesforce Classic.

Sales Cloud Einstein Analytics: Expanded Access and Updated Data

All Sales Cloud Einstein users have access to the Sales Analytics app, which includes all the Sales Cloud Einstein dashboards. Plus, we updated the Einstein Automated Contacts and Einstein Lead Scoring dashboards, but you need to complete a few steps to see those updates. These changes apply to Lightning Experience only.

Einstein Insights: Access Account and Opportunity Insights from Your Mobile Device (Pilot)

Einstein Insights are now available when you’re on the go! Stay informed with insights about your accounts. See predictions about which deals are likely to be won, reminders to follow up, and notifications when key moments in a deal take place. Reps can take action directly from the insights, including editing the related record or sending emails to relevant contacts. This change applies to Salesforce for iOS and Salesforce for Android.

Inbox: Get the Productivity of Inbox with Sales Cloud Einstein

Sales Cloud Einstein now includes Inbox, which lets reps integrate their email and calendar with Salesforce with a suite of productivity features. When your reps combine the efficiency of Inbox with the intelligence of Sales Cloud Einstein, there’ s no stopping them. This change applies to both Lightning Experience and Salesforce Classic.


Einstein Data Insights: What Can Einstein Tell You About Your Report Data? (Pilot)

Reports show you data, but what does the data mean? Wonder no more! Introducing Einstein Data Insights: a smarter report. Einstein analyzes report data and summarizes key takeaways, comparisons, and trends with insightful charts and metrics. It’s one-click data science! This feature is available in Lightning Experience, Salesforce Classic, and all versions of the Salesforce app.

Create Einstein Discovery Datasets from Analytics Dataflows

Use an Einstein Analytics dataflow to create an Einstein Discovery dataset based on data from Salesforce objects, replicated objects, or existing datasets.

Use UTF-8 Character Sets with Einstein Discovery

Einstein Discovery now supports data that contains UTF-8 character encoding. You can upload and analyze data in any language that uses UTF-8 encoding, such as Arabic, Russian, or Hebrew.

Display Einstein Discovery Recommendations in a Salesforce Object (Pilot)

We are piloting native support for importing Einstein Discovery recommendations into a Salesforce object. Previously, it was necessary to install a managed package to enable the Writeback feature.


Put Power of AI in Your Community with Einstein Answers (Pilot)

When your customers come looking for answers in your community, they want accurate results that solve their issues quickly. Einstein Answers is here to help. When a community member asks a question, Einstein Answers looks through articles and past discussions in your community. After sifting through your community’s data, Einstein Answers suggests answers to the community member’s question. Power users, known as Answer Champions, review and rate the suggested answers and post good ones to the community.


JWT Token Is Now Longer

The JWT tokens you use to call the API are now longer. You see this change whether you use the token web page at or generate it in code by calling the/oauth2/token endpoint.

Change API Endpoint to Maintain Access to Einstein Platform Services

All the Einstein Platform Services and functionality have a new address. We’re deprecating the endpoint. Update your code and tools to reference You still have access to all the Einstein Platform Services, only the endpoint is changing.

Einstein Vision: Object Detection, Getting All Image Examples for a Label

Einstein Vision enables you to tap into the power of AI and train deep-learning models to recognize and classify images at scale. You can use pre-trained classifiers or train your own custom classifiers to solve unique use cases.

Einstein Language: Learning Curve Metrics, Precision-Recall Curve, Getting All Text Examples for a Label

Use the Einstein Language APIs to build natural language processing into your apps and unlock powerful insights within text. The language APIs include the Einstein Intent API and the Einstein Sentiment API.


Trailhead: Einstein Intent API Basics
Build a deep-learning custom model to categorize text and automate business processes.