Mass Quick Actions in Lightning Experience
Agents can now perform mass quick actions on up to 200 items in a list view for Cases, Leads, and custom objects. Not only is this a huge time saver for your agents, but managers will love this because keeping clean data just got much easier.
- From a list view, agents can create or update multiple records to perform daily functions such as updating case comments or updating case status.
- Mass quick actions is available only in Lightning experience for standard and console navigation Apps.
- To enable your agents to use mass quick actions, go to the Search Layout for the appropriate object and edit the List View Search Layout.
|Available in: Enterprise, Performance, Unlimited, and Developer Editions|