Leave No Question Unanswered in Your Community

Let community members help each other by highlighting questions that haven’t been answered. Community members, managers, moderators, and even customer support can then easily see the most viewed unanswered questions and jump in. Drop the Salesforce Einstein-powered Unanswered Questions component on any page. The component shows the top unanswered questions based on the view count from across the community. As questions are answered, they are removed from view.
Note

Note

Only questions created after the Spring ’17 release are displayed in the Unanswered Questions component.

Chatter REST API and Chatter in Apex support top unanswered questions.

Example

Unanswered questions widget, showing a list of questions.