Chatter and Files in Community Templates: Create Custom Groups, Track
Top Posts, Filter Questions, Share Posts, and More
Create completely custom groups. Sort by the most popular posts.
Filter questions in group feeds in communities. Share posts with your
Sort by the Most Popular Posts in Your Community
The list of feed sorting options grows in this release with Top Posts. Users select Top Posts to see the latest posts with the most engagement as measured by comments, likes, and views. The Top Posts sorting option is available on discussion feeds in communities based on the Customer Service (Napili) template.
Filter Questions in Your Community in More Ways
You have more ways to look at questions in your communities. You can already sort questions, and now you can filter them, too. Filter by All Questions, Unanswered Questions, Questions with No Best Answer, and Questions with Best Answer. This feature is available in communities based on the Customer Service (Napili) template.
Share Posts in Your Community
When someone posts something you’d like more people to see, you can share it with your followers. If you like, you can add your own introductory remarks before you post. When you share a post to a direct message (Send as Message), your share starts a new direct message thread. This feature is available in communities based on the Customer Service (Napili) template.
Use Keyboard Keys to Post to Your Community
Power users can use a keyboard to complete posts and comments. In Windows, enter content and press Ctrl+Enter. In macOS, press either Control+Enter or Command+Enter. This feature is available in communities based on the Customer Service (Napili) template.
Feeds Look and Feel Gets Refreshed in Your Community
We’re continuing the work of conforming all our platforms to the same usability standards. In this release, we changed the likes bar. Now it shows you a count and lists the names of up to three people who liked the post. This feature is available in communities based on the Customer Service (Napili) template.
Manage Members with Greater Ease
We’re bringing you a trifecta of ways to make managing your group’s members easier. Curious about who members are before you add them to your group? Hover over their name to see their details. And to add members more quickly, click Add more to directly open the Add Members dialog. Last, but not least, you can sort your full member list by column (except for photo). These features are available in Lightning Experience and in communities using the Customer Service (Napili) template.
User Profile Header Is More Streamlined
User profile pages can start to be a bit packed with all that information in the header. We cleaned it up to make the page feel less crowded. The header now shows four basic fields: name, title, company name, and active. Not to worry, though—more fields display when you hover.
User Info on Hover Comes to Communities
You know how cool it is when you hover over a photo and the person’s information pops up? That same functionality is now available in communities. No longer do you have to navigate away from the page that you’re on to get member details. This feature is available in communities using the Customer Service (Napili) template.
Place Users’ Reputation Levels Where You Want Them
When your community uses the Reputation feature, a user’s reputation level normally displays below the profile photo. But all that information can make that space feel tight. So you can now choose to have the reputation display in the Influence section, making the world a bit tidier. This feature is available in communities based on the Customer Service (Napili) template.
Customizable Groups Now Generally Available
We're pleased to announce the biggest improvement to Chatter groups in years! Now, all Chatter groups are completely customizable. With this feature, Groups take a quantum leap and become quick, easy containers for providing any kind of rich collaborative experience you want to give to your members. This feature is available in communities using Lightning-based templates.
Organize Your Groups List View Using Tiles
Use tiles on the Groups list view for a decluttered view of all your groups. You can easily toggle between the tile view and the normal grid view. This feature is available in Lightning Experience and in communities based on the Customer Service (Napili) template.