Knowledge Search Enhancements

Three REST API resources improve the Salesforce Knowledge search experience.
  • Search Suggested Article Title Matches: Suggests articles whose titles match the user’s search query string
  • Search Suggested Queries: Suggests searches that other users have performed that match the user’s search query string
    Note

    Note

    This REST feature is currently available through a pilot program and is available in all Development Edition organizations. For information on enabling it for your organization, contact salesforce.com.

  • SObject Suggested Articles for Case: Suggests articles that are relevant to a case
For more information, see New Resources in the REST API section. For details and code samples, refer to the REST API Developer’s Guide.