Channels: Text, Facebook, and YouTube Support Channels, Einstein Bot Support in Mobile Apps, and More
LiveMessage in Lightning Experience makes it easy and convenient for customers to get support when they need it using text messaging and Facebook Messenger. Bring comments on your YouTube channel into Salesforce with Social Customer Service so that support agents can provide timely solutions to customer issues. Incorporate Einstein Bots into your native mobile apps on iOS and Android with the Snap-ins for Mobile Apps SDK. Customize labels for your Snap-ins Chat deployments, and create a Snippet Settings File to use code snippet settings into your Communities snap-ins. Open CTI comes to Service Essentials, and softphones can now be bigger. Email-to-Case attachments are automatically turned to Salesforce Files, so you can conveniently preview them and share them across the org. The compact case feed appears wherever case or social feeds appear in Lightning Experience.