Use Open CTI with High Velocity Sales
Do you use a calling solution other than Lightning Dialer? If so, we’re happy to report that High Velocity Sales can support third-party computer telephony integration (CTI) providers as part of the in-app calling experience.
Where: This change applies to High Velocity Sales in Lightning Experience. High Velocity Sales is available for an extra cost in Enterprise, Performance, and Unlimited editions.
How: You can integrate your CTI solution with High Velocity Sales if:
- Your org is using Open CTI for Lightning Experience.
- Your CTI uses click-to-dial.
- The saveLog() Open CTI method is used to save a task with a call task type on the related record after the call.