Note: This release is in preview. Features described here don’t become generally available until the latest general availability date that Salesforce announces for this release. Before then, and where features are noted as beta, pilot, or developer preview, we can’t guarantee general availability within any particular time frame or at all. Make your purchase decisions only on the basis of generally available products and features.
Use Open CTI with High Velocity Sales
Where: This change applies to High Velocity Sales in Lightning Experience. High Velocity Sales is available for an extra cost in Enterprise, Performance, and Unlimited editions.
- Your org is using Open CTI for Lightning Experience.
- Your CTI uses click-to-dial.
- The saveLog() Open CTI method is used to save a task with a call task type on the related record after the call.