Sales: Intelligent Forecasting, Improved Campaign Management, and Lightning Dialer
Get smarter with Einstein Forecasting, now generally available.
Control access to campaign members, and add them by account. Improve your reps’ performance
with Lightning Dialer features and other tools.
Data Quality: Duplicate Management, Lightning Data
Identify duplicate records by running duplicate jobs on custom objects. And with Lightning Data, benefit from usability improvements, higher match rates, more accurate status, and currency conversion.
Lightning for Gmail: Focused Design and Email Logging Improvements
Get your reps working faster with Salesforce records in Gmail™ and Google Calendar™. The application features and Salesforce data are organized to maximize space and give easier access. The improved log email experience makes it easier to log emails to Salesforce records.
Microsoft® Integration: Focused Design, Email Logging Improvements, and Salesforce for Outlook Announcements
Get your reps working their Salesforce deals directly from Microsoft® Outlook®. Lightning for Outlook provides reps with an updated product design and improvements when logging emails. If you’re still using Salesforce for Outlook, check out the latest bug fixes. If you’re not using Salesforce for Outlook regularly, starting next release, the product won’t be available to download or use. But that’s okay: Lightning for Outlook and Lightning Sync are available to you and offer improved Microsoft integration features.
Salesforce CPQ and Billing
Deliver quotes, proposals, and contracts quickly and accurately. Automate billing and payment processes with flexible tools and terms. Salesforce CPQ and Billing offer an end-to-end solution for creating quotes, closing deals, settling invoices, and reporting revenue.
Other Changes in the Sales Cloud
Filter account list views by territory in Lightning Experience. Event subjects display below event times in Calendar. And organizer, attendee, and attendee status fields are no longer exported with events.