You can customize and translate button labels, messages, and errors
in your Snap-ins Chat deployment. Change your mind on a label? No problem. You don’t need to
get a new code snippet each time you update a label, and your deployment can support multiple
languages. Just specify the language you want in your code snippet to translate the snap-ins
experience for that language.
This change applies to Lightning Experience only.
Customize your labels in
(or in Classic Setup, go to ).
To set a language for your deployment, add the following parameter to your code snippet. By
default, the language is set to English.embedded_svc.settings.language = "en-US"
You also need to take care of some other settings to make sure translation works properly.
See Localization and Translation for Snap-ins
Chat in the Salesforce Help.