Skype for Salesforce (Beta) in Lightning Experience: Simplified Administration Between Microsoft 365® and Salesforce

Skype for Salesforce lets users chat and start video calls with Skype without leaving the Salesforce app. Previously, you needed to wait for your org’s Microsoft 365® administrator to authorize Skype for Business to integrate with Salesforce. Now you have more options to get you up and running with Skype for Salesforce.
Available in: Developer, Enterprise, Performance, Professional, and Unlimited Editions

Now, you have a couple of options to authorize Salesforce to access Skype for Business:
  • Your Microsoft 365® administrator can authorize Skype to integrate with Salesforce on behalf of everyone within the company.
  • Users can consent to let Salesforce access their Skype for Business accounts before logging in.