See Where Your Service Cloud Features Stand with Lightning Experience

Curious about Lightning Experience but not sure where to begin? Get specific advice on how to prepare several of your Service Cloud features and customizations for Lightning Experience. Kick off the Lightning Experience Readiness Check, then use the resulting report to start planning a rollout customized for your Salesforce implementation. This change applies to both Lightning Experience and Salesforce Classic.
Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions

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To kick off the Lightning Experience Readiness Check: Customize Application


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The Readiness Check gives you insight on how to prepare Service features like Cases, Salesforce Console, and Salesforce Knowledge for Lightning Experience. You also get Lightning Experience roadmap and usage details on features like Live Agent, Omni-Channel, Entitlements, and more.

To evaluate your Salesforce implementation, kick off the Readiness Check from the Lightning Experience Migration Assistant. From Setup, click Get Started in the Migration Assistant tile (1). On the Check Readiness tab (2) in the Migration Assistant, click Check Readiness (3). Kick off the Readiness Check from Lightning Experience Migration Assistant

After kicking off the check, we email you a Readiness Report that includes our most up-to-date recommendations on how you can prepare for Lightning Experience.