Search by Attached Files to Find Articles Faster

You can search for a Knowledge article by its attached files. For example, service reps search for an article using the search term F-12345, which is the name of the file attached to the article they’re looking for. This change applies to Lightning Experience only.
Note

Note

This feature is not immediately available to orgs. Once all records of an org get reindexed, the feature is available to that org. This per-org feature enablement is occurring throughout the release.

The attached file’s content, including title, is searchable.