Get the Big Picture with Attachments in the Case Feed

Give agents access to more customer details, letting them see multiple attachments on a social post within a case feed. This change applies to both Lightning Experience and Salesforce Classic.

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Several attachements as links in a case feed.

Note

Note

If your org uses custom Apex to create records from social posts, you may have to update your Apex code to support attachments for inbound records. For a code sample, see Knowledge Article: Multiple Attachments Not Appearing in Case Feed for Social Customer Service.