Get the Big Picture with Attachments in the Case Feed

Give agents access to more customer details, letting them see multiple attachments on a social post within a case feed. This change applies to both Lightning Experience and Salesforce Classic.

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Several attachements as links in a case feed.



If your org uses custom Apex to create records from social posts, you may have to update your Apex code to support attachments for inbound records. For a code sample, see Knowledge Article: Multiple Attachments Not Appearing in Case Feed for Social Customer Service.