Service Console: Increased Efficiency for All (Generally Available)
The Service Console in Lightning Experience is now generally available and includes a bunch of enhancements. Features like split view, keyboard shortcuts, case hovers, and more are aimed at keeping your support agents productive. With Community 360, agents can see which articles a customer has looked at. But we didn’t forget about our awesome admins. Now you can set up service-related features like Lightning Communities and Lightning Knowledge in a jiffy.
|Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Service Cloud|