Service Console: Increased Efficiency for All (Generally Available)

The Service Console in Lightning Experience is now generally available and includes a bunch of enhancements. Features like split view, keyboard shortcuts, case hovers, and more are aimed at keeping your support agents productive. With Community 360, agents can see which articles a customer has looked at. But we didn’t forget about our awesome admins. Now you can set up service-related features like Lightning Communities and Lightning Knowledge in a jiffy.
Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with Service Cloud

Note

Note

Lightning console apps don’t yet have full parity with Salesforce Classic console apps. For example, some features in Salesforce Classic console apps, such as push notifications and multi-monitor support, aren’t available in Lightning console apps. Learn more.

You can’t migrate Salesforce Classic console apps to Lightning Experience.