- Reps can relate an email to all relevant contacts, leads, and users with a single click.
- When reps relate an email to a relevant account, opportunity, case, or custom object, all contacts, leads, and users on the email Lightning for Outlook are automatically related.
- Related emails maintain their rich HTML formatting, so emails have the same look and feel in Salesforce as they did in Outlook™.
To set up this feature, first verify that Enhanced Email is enabled for your org. Then, enable Enhanced Email for this feature from your Lightning for Outlook Settings page. Before turning on Enhanced Email for Lightning for Outlook, there are some considerations to think about.