See reps breeze through their daily correspondence from now on. Whether it’s writing to prospects or customers, reps can craft emails quicker with Lightning email templates. Reps can create email templates that address your different business needs in Salesforce. When they’re ready to send an email, reps pull up the template in Lightning for Outlook, and tweak the content as needed. Reps can even use Merge fields to include Salesforce record details. Using templates with Lightning for Outlook also ensures consistent messaging from your team to your customers. This change applies to Lightning Experience only.