Protect your company’s reputation and save your sales reps time. Do
you use duplicate rules that match duplicates across objects (such as one of the new rules for
detecting duplicates across contacts and leads)? Now you can use the Potential Duplicates
component in the Lightning App Builder to surface those duplicates. Previously, you could surface
only duplicates on the same object.
This change applies to Lightning Experience only.
|Available in: Professional, Enterprise, and Unlimited
The Potential Duplicates component displays a message on record home pages in Lightning
Experience. (You can also add or switch to a temporary toast message.)Clicking View
Duplicates shows that the lead record is duplicated by one other lead—plus one contact.A rep who has
permission to merge duplicates can merge records for the same object.