Detect Spam with Einstein (Pilot)

Your community is the place customers go to get answers and talk to other customers. It’s also the place where your customers get to know you. The last thing you want is spam getting in the way, but it can be hard to keep up. The new and improved Einstein Spam Detection steps in and intelligently protects your customer community from spam using community moderator activity as a guide.

Einstein Spam Detection classifies incoming posts and comments in your community, based on a pre-trained model, based on real community activity. If the comment is spam, it’s marked “Flagged by Einstein”.

Content collected by Einstein Spam Detection is stored for 365 days.

Note

Note

For this release, Einstein Spam Detection classifies only feed posts and comments.

Important

Important

We provide Einstein Spam Detection to selected customers through a pilot program that requires agreement to specific terms and conditions. To be nominated to participate in the program, contact Salesforce. Pilot programs are subject to change, so we can’t guarantee acceptance. Einstein Spam Detection isn’t generally available unless or until Salesforce announces its general availability in documentation or in press releases or public statements. We can't guarantee general availability within any particular time frame or at all. Make your purchase decisions based on generally available products and features.