Your community is the place customers go to get answers and talk to
other customers. It’s also the place where your customers get to know you. The last thing you
want is spam getting in the way, but it can be hard to keep up. The new and improved Einstein
Spam Detection steps in and intelligently protects your customer community from spam using
community moderator activity as a guide.
Einstein Spam Detection classifies incoming posts and comments in your community, based on a
pre-trained model, based on real community activity. If the comment is spam,
marked “Flagged by Einstein”.
Content collected by Einstein Spam Detection is stored for 365 days.