Create a Custom Report Type to See Click-Through Rates for Related Articles

Find out how often members click related articles suggested by Salesforce Einstein in your community. Create a custom report type using Related Content Metrics as the primary object and monitor click-through rates of related articles. You have a daily tracker of the number of times a related article was shown in the community (impressions), how often it was clicked, and the ratio between the two.

Use the click-through rates to create content around the most accessed articles, empowering your customers to find the information they need. This functionality is available in communities based on Customer Service (Napili) and Lightning Bolt solutions.