Find out how often members click related articles suggested by
Salesforce Einstein in your community.
Create a custom report type using Related Content Metrics as the
primary object and monitor click-through rates of related articles. You have a daily tracker
of the number of times a related article was shown in the community (impressions), how often
it was clicked, and the ratio between the two.
Use the click-through rates to create content around the most accessed articles, empowering
your customers to find the information they need. This functionality is available in
communities based on Customer Service (Napili) and
Lightning Bolt solutions.