Updated Salesforce1 Requirements

Salesforce1 is available on many popular mobile platforms as a downloadable app and a mobile web app. Salesforce is revising the requirements for using Salesforce1. Learn about the mobile platform requirements for using the app and the devices that we use for feature and performance testing as we continue improving the Salesforce1 experience.

Mobile Platform Requirements

Users can run Salesforce1 on phones and tablets that meet these mobile platform requirements.

Operating System and Version Requirements

Mobile Browser Requirements*

Android 4.4 or later Google Chrome on Android
iOS 10.0 or later Apple Safari on iOS
Windows 10 (Mobile browser app only) Microsoft Edge on Windows 10
Windows 8.1 (Mobile browser app only) Internet Explorer 11 on Windows 8.1 (Support ends December 17, 2017)

* The latest mobile browser version is required. Mobile browser requirements apply to the Salesforce1 mobile browser app only.

To allow for innovation and to keep Salesforce1 current in the rapidly evolving mobile market, minimum platform requirements are subject to change at the sole discretion of Salesforce, with or without advance notice.

Mobile Devices Used for Salesforce1 Testing

Salesforce performs automated and manual testing of the Salesforce1 downloadable and mobile browser apps on a select set of mobile devices. For the Summer ’17 release, this is the list of devices used for Salesforce1 testing.

Platform Phones Tablets
Android
  • Google Pixel XL
  • Google Pixel
  • Google Nexus 6P
  • Samsung Galaxy S7
  • Samsung Galaxy S6
  • Samsung Galaxy S5
  • Samsung Galaxy Note 5
  • Samsung Galaxy Note 4
  • Samsung Galaxy Note 10.1
  • Samsung Tab A 9.7
  • Samsung Tab A 8.0
  • Samsung Tab S2
iOS
  • iPhone 7 / 7 Plus
  • iPhone 6S / 6S Plus
  • iPhone 6 / 6 Plus
  • iPhone 5S
  • iPhone SE
  • iPad Pro 12.9”
  • iPad Pro 9.7”
  • iPad Air 2
  • iPad Mini 4
Windows

(Mobile browser app only)

  • Nokia 1020 (with Windows 8.1)
  • Lumia 950 (with Windows 10)
  • n/a

Customers aren’t blocked from using Salesforce1 on untested devices that meet current platform requirements.

To allow for innovation and to keep Salesforce1 current in the rapidly evolving mobile market, the list of Salesforce1-tested devices is subject to change at the sole discretion of Salesforce, with or without advance notice.

Salesforce1 Updates

Customers whose devices meet current minimum platform requirements are eligible to receive Salesforce1 feature updates and fixes.

Our goal is to release Salesforce1 feature and functionality updates to coincide with each Salesforce major release. This information is provided to help with your release planning, but is subject to change at Salesforce’s discretion.

Mobile Browser App
Enhanced features and functionality are automatically available with each Salesforce major release.
Downloadable Apps
Enhanced features and functionality are provided in major version updates. We aim to release a new major version of the downloadable apps after the completion of each Salesforce major release to all production instances. The timeframe in which a new major version is released varies and can be impacted by factors outside of Saleforce’s control, including new requirements from Apple or Google or changes to the iOS or Android operating systems.
Customers can install new major and bug fix versions of the downloadable apps from the App Store and Google Play as long as their mobile devices meet Salesforce’s current minimum mobile operating system requirements. If a device is running an older operating system, updated versions of Salesforce1 don’t appear in the app stores.

Customer Support Services for Salesforce1

Salesforce Customer Support uses commercially reasonable efforts to troubleshoot issues with Salesforce1, provided:

  • A user’s device meets current minimum platform requirements
  • Downloadable app users have the most recent version of Salesforce1 installed

When customers run Salesforce1 on Salesforce-tested devices, it’s more efficient for us to troubleshoot issues with the mobile app. For customers using untested devices, even those meeting minimum platform requirements, we might not be able to replicate some issues due to device manufacturer–specific customizations.

Running Salesforce1 on older devices or devices with low computation and memory capabilities can adversely impact performance of the app, as compared to performance on Salesforce-tested devices.