Inventory management in Field Service Lightning starts with a product request. Technicians or mobile workers can make requests when they find defective parts in their trucks or their stock has run out. Dispatchers or service managers can create part requests for their technician’s inventory location when they see the stock getting low. Schedulers can create part requests when they schedule work orders needing specific parts not normally in a technician’s van stock.
Part Requests and Transfers consist of the Product Request, Shipment, and Product Transfer objects and the Product Request Line Items related list.
A Product Request represents an order for a part or parts.
A Product Transfer records a part’s transfer to its new location.
A Shipment tracks the part while it is in transit.