Work with Your Support Entitlements in Lightning Experience

Entitlements are available in Lightning Experience with some limitations.
Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with the Service Cloud

  • The Case Milestone related list isn’t available on cases.
  • The Milestones related list isn’t available on work orders.
  • The Milestones’ related list isn’t available on work orders.
  • The Milestone Tracker isn’t available on work orders and cases.
  • The Entitlement Template related list isn’t available on products.
  • The Contact related list isn’t available on entitlements.
  • The Entitlement related list isn’t available on contacts.