Send Snazzier Emails with a Better Rich-Text Toolbar

Our email publisher just got a touch-up. If you’ve added the HTML Body to the Lightning-optimized Case Email quick action layout, your agents see a cleaner toolbar for formatting rich text. This change applies to Lightning Experience only.

email publisher rich-text toolbar

Some added features in this new formatting toolbar:
  • Text color
  • Background color
  • Anchors
  • Font menu
  • Size menu
  • Format (paragraph) menu