Use Multi-Select Picklists in More Places

Previously, multi-select picklists were supported only when creating and updating records. Now you can also use multi-select picklists in process criteria, formulas, and quick actions.

Let’s say your process checks whether changes were made to an account’s office locations. If any of the office locations are in Washington, Oregon, or California, the process notifies the West Coast Sales Manager.

Check whether an account’s office locations include any of these multi-select picklist values by:
  • Using a formula.

    INCLUDES ( [Account].Offices__c, "Washington" ) || INCLUDES ( [Account].Offices__c, "Oregon" ) || INCLUDES ( [Account].Offices__c, "California" )

  • Or setting conditions in your process criteria.Example of Multi-Select Picklist Values in Process Criteria