Support for Rich Text Message Notifications on Chats

Get notified when an agent sends a quick action and menu messages by calling embedded_svc.addEventHandler(onAgentRichMessage) in your Snap-ins Chat code snippet.

Where: This change applies to Salesforce Classic and Lightning Experience in Professional, Enterprise, Unlimited, and Developer editions that use the Snap-in code snippet version 5.0 or later.

How: For more information see Get Chat Event Notifications in the Snap-Ins for Web Developer Guide.