Prevent Duplicate Facebook Messages

Getting the same Facebook private message twice? If you’re using both Social Customer Service and LiveMessage, you could be seeing double. Stop the extra messages from clogging up your system and see clearly again in no time.

Where: This change applies to Lightning Experience in Essentials, Professional, Enterprise, and Unlimited editions.

How: In Setup, turn off Facebook messaging on the Inbound Settings tab of the Social Business Rules section.