Einstein for Service: Case Classification, Bots Enhancements, and Next Best Action

Improve the experience for your customers and the efficiency of your agents with exciting additions to Service Cloud Einstein. Einstein Case Classification saves agents time by recommending field values for new cases. Enhancements to Einstein Bots include support for your SMS text messaging channel, streamlined channel setup, and improved model management. Einstein Next Best Action refines your recommendations so that you can present the best options to your customers and agents.