Put Your Bots to Work on Your SMS Text Messaging Channel

Build your bot once, and deploy it to the LiveMessage SMS text messaging channel in addition to the Live Agent chat channel.

Where: This change applies to Lightning Experience and Salesforce Classic in Essentials, Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.

Who: Einstein Bots is available to orgs with both Service Cloud and Live Agent user licenses. Each org is provided with 25 Einstein Bot conversations per month for each Live Agent user with an active subscription.

To exchange messages with customers, users need the Service Cloud license, LiveMessage User permission set license, and View Setup and Configuration permission. To set up LiveMessage, users need the Configure LiveMessage permission and the View Setup and Configuration permission.

Note

Note

Einstein Bots don’t support omni-channel skills-based routing.