Check Out the Improved Bots Performance Dashboard

You can now filter by date and channel (chat, messaging) on the Performance Dashboard. And you have more ways to understand your bot’s performance: Top Last Dialogs, Escalation Success, Einstein Intent Usage, and Interactions.

Where: This change applies to Lightning Experience and Salesforce Classic in Essentials, Enterprise, Performance, Unlimited, and Developer editions. Setup for Einstein Bots is available only in Lightning Experience.

Who: Einstein Bots is available to orgs with both Service Cloud and Live Agent user licenses. Each org is provided with 25 Einstein Bot conversations per month for each Live Agent user with an active subscription. To make full use of the Einstein Bots Performance Dashboard, you also need Service Cloud Analytics.

How: View the updated Dashboard on your bot’s Performance page.Bot performance dashboard

Can't see the new dashboard? No problem! Toggle Einstein Bots off and then on again.