Outlook and Gmail Integration Content Added
Where: This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions. This change also applies to the Salesforce Inbox mobile app, which is available for an extra cost in Essentials, Professional, Enterprise, Performance, and Unlimited editions.
Why: Sharing information about features is essential to ensuring success for your sales reps. That’s why we’ve created content to describe where features are available and to answer questions about how emails are tracked from the integrations.
- Salesforce gives your sales reps the flexibility to work with Salesforce data directly in Outlook, Gmail, or using the Salesforce Inbox app on iOS or Android. The features available in each environment vary. To learn more about which features are available on your desktop or your mobile device: Available Features in Outlook Integration and Salesforce Inbox or Available Features in Gmail Integration and Salesforce Inbox.
- When Inbox features are added to the Outlook or Gmail integrations, sales reps can track when recipients open emails and links in emails. Review the key considerations for how emails are tracked: Considerations for Tracking Emails in the Outlook Integration or Considerations for Tracking Emails in the Gmail Integration.