Capture Feedback on the Helpfulness of Community Content
Where: This change applies to Lightning communities, accessed through Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions.
Why: Find out how well suggested content helps your users.
How: In Community Builder, drag the Deflection Tracking component on any Feed Detail, Question Detail, or Article Detail page. Gauge article effectiveness by building reports with the Salesforce Case Deflection Reporting Package for Lightning Communities. Reports help you plan your content strategy against real data.