Color-Code the Dispatcher Console
Where: This change applies to Lightning Experience and Salesforce Classic in Enterprise, Performance, Unlimited, and Developer editions with the Field Service Lightning managed package installed.
To highlight appointments shown in the appointment list on the Gantt, select an appointment list filter or enter a search term. For example, filter the appointment list to show only appointments that include the word “Repair.” Then, click Highlight at the bottom of the list. All appointments and absences not shown in the list appear faded.
To apply background shading to the appointment list, click the gear icon and select Dispatch Console Settings. In the Appointment List Color-Coding field, select Default (white background color), Full Shading (flat background color), or Horizontal Gradient (shown here).