Sales and Service—Two Become One

Sales Essentials and Service Essentials are unified as one product: Salesforce Essentials. We want your sales and customer support tools to mesh seamlessly, whether you’re managing deals or customer support requests. All Essentials customers have access to both Sales and Service features.

Where: This change applies to the Essentials edition.

How: Switch between Sales and Service using the App Launcher. The App Launcher in Salesforce Essentials.