Prevent Read Receipts to Enhance Privacy
Prevent users from getting read receipts for email messages they send. Read receipts include information such as when the recipient opens the message and from where. Laws and regulations can require you to honor and respect your customers’ wishes regarding the personal data you collect. This feature applies only to Lightning Experience.
Here are a couple laws that are important to many companies collecting and processing their customers’ data.
- General Data Protection Regulation (GDPR), European Union
- Gramm-Leach-Bliley Act (GLB Act), United States
To prevent users from getting read receipts, from Setup, enter Inbox in the Quick Find box, then select Setup Assistant. Toggle the Send Read Receipts setting to Disabled.