Resume Paused Interviews That Other Users Own
The default sharing model for interviews is Private, which means that users inherit edit access from users lower in the role hierarchy. If your org uses a role hierarchy, users can resume all interviews that users lower in the hierarchy own or have edit access to. To restrict who can resume paused interviews, go to your org’s Process Automation settings in Setup and disable Let users resume shared flow interviews. When this setting is disabled, only the interview owner or flow admin who has view access can resume the interview.
- Add all agents to the Agents public group.
- For Flow Interview, leave the organization-wide default set to Private.
- In a flow interview sharing rule, give read/write access (1) for interviews owned by internal users (2) to the Agents public group (3).