Entitlement Management: View Work Order Milestones in Lightning Experience
|Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions with the Service Cloud|
You can manage work order milestone fields, triggers, layouts, and more from the Object Manager in Setup. Just look for Object Milestones.
To let your agents see work order milestones, head over to the Lightning App Builder and drag the Milestones component anywhere onto your work order record page.
When an entitlement process starts on a work order, a feed item is generated for each milestone in the process to indicate that a milestone was added to the work order.
- View of active milestones with a color-coded countdown (1)
- Mark Completed link for each milestone (2)
- Link to display or hide additional milestones (3)