Service: Lightning Hits the Console and Knowledge; Field Service Comes to iOS

Zap! Lightning Experience has hit the Service Console. Enjoy its streamlined UI and the ease of customizing it with the drag-and-drop Lightning App Builder. Knowledge also gets a Lightning charge, with a unified Knowledge tab and standard record types replacing custom articles types. Field service comes to your technicians with an iOS app. And Open CTI comes to Lightning Console Apps, while Desktop CTI takes its final bow.
Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions