Prevent Spammers from Creating Cases

Protect your community from spammers by adding a reCAPTCHA widget that guest users must complete before they create a case.
Available in: Enterprise, Performance, Unlimited, and Developer Editions

The reCAPTCHA widget requires guest users to complete a text field successfully before they can create a case. Setting up the widget on the Case Creation page elements protects your community from spam case submissions.


To use Google’s reCAPTCHA service, go to the Google reCAPTCHA website, register your domain, and receive a private and public key pair. For details on which languages are supported in the widget, see the reCAPTCHA website. Google reCAPTCHA is a resource provided by Salesforce to support its users and partners, but is not considered part of our Services for purposes of the Master Subscription Agreement.

Case Creation page element