Use Macros in Case Feed to Work More Efficiently

Support agents who use Case Feed now can run macros to automatically complete repetitive tasks—such as selecting an email template, sending an email to a customer, and updating the case status—all in a single click. Macros save time and add consistency to support agents’ work.
Available in: Enterprise, Performance, Unlimited, and Developer Editions with a Service Cloud license

You can create macros to perform multiple actions on the Case Feed. For example, a macro can enter the subject line of an email and update the case status. A single macro can perform multiple actions on different parts of the Case Feed at the same time.


Macros are only supported on Feed-based layouts for Accounts, Contacts, Leads, and Cases Objects.